Right of withdrawal

Online sales are subject to Legislative Decree no. 206 of 6/9/2005 (articles 64,65,66,67,68) which provides for the possibility for the buyer to exercise the right of withdrawal, satisfaction or reimbursement.

Conditions for withdrawal

If the quality of the products does not meet your expectations, you have the right to return them and request a refund within 14 days of delivery . In order to request a return, the items must be perfectly intact in all their parts and correctly packaged. You can return them exclusively in their original packaging, which must also be complete in all their parts.

For highly customized and/or Made to Order products, limitations on the right of withdrawal may apply.

Extra Services - Extension of the right of withdrawal to 30 days

For some products, the right of withdrawal is extended to 30 days, indicated on the product sheet. Where not specified, please refer to the general information on the right of withdrawal.

Procedure to follow

To exercise the right of withdrawal, send an email to info@sediarreda.mom indicating:

• The order or invoice number
• Code and quantity of the items you wish to return
• Declaration of intent to withdraw from the purchase
• Bank details for refund.

How to return goods

Following your request, we will send you by email the withdrawal code to indicate on the packaging when returning the product.

The cost of returning the items is your responsibility, as is the choice of courier to whom you will entrust the return. Alternatively, you can personally return the items to our office.

The products must be perfectly intact and packaged.

We reserve the right to accept with reservation or reject items returned in ways other than those indicated.

We do not accept returns with cash on delivery or without a return code. For more details, see the General Conditions of Sale.

Refund methods and times

The right of withdrawal includes the refund of the order amount and shipping costs. Any additional services (delivery to the floor, assembly service) and collection costs for cash on delivery payments are not refunded.

As soon as we receive the returned items, we will check them to assess their integrity and proceed with the refund of the amount paid.

If the goods show signs of use, missing parts or damage due to assembly and/or use, we will contact you to inform you of the outcome of the return. In this case we reserve the right to make a partial refund to cover any costs of restoring the material.

Refunds are normally processed within 10 business days of verification.